FAQ

Q:  Does Platt’s have multiple locations?

A:  We have only one location:  25 MacArthur Blvd. Somers Point, NJ.  We are a third-generation family-owned and operated brick-and-mortal retail store.  We’ve been at this location since the 1950s.

Q:  Does Platt’s Beach House Furnishings offer design service?

A:  Yes, all of our salespeople have many years of experience in interior design.  We can come to your home, assess the unique characteristics of each room, take measurements, and draw precise floor plans.  Then, we discuss your vision and how we can help you achieve your goals with our unique products.  We will coordinate fabrics and finishes, make sure the items you select have the appropriate size and features to meet your needs, and get you the best value for your investment.  We like you to participate in this process to ensure your complete satisfaction with your selections.

Q:  Does Platt’s ship furniture?

A:  We deliver furniture weekly, in our own trucks and with our own delivery staff, to shore towns from Cape May to Point Pleasant Beach and as far inland as Vineland.  We can also deliver furniture to the Philadelphia area, Central New Jersey, and possibly beyond, by special arrangement.  We do not ship furniture beyond this area, with the possible exception of Florida, for certain products.  Please inquire for more details.  

Q:  How long does it take to get furniture that I purchase?

A:  Most items as shown on display are carried in stock for quick delivery or pick-up.  Stock fluctuates daily, so we have to check in each case.  If an item is in stock, we can usually deliver it to you within the week or you can  usually pick it up the very same day at our store or at our nearby warehouse.  If you want to special order an item in a configuration, fabric, or finish other than what we stock, the delivery time could be 4 to 8 weeks, depending on the source.

Q:  Can I order furniture through this website?

A:  This site is not equipped for ecommerce.  You can order furniture over the phone with a credit card (all cards except Amex) by calling (609) 927-8200, if you cannot make it to the store.  

Q:  Does Platt’s offer financing?  

A:  We do not currently offer financing.  We require a 50% deposit on any purchase and the second 50% is due when you schedule a delivery or pick-up.

Q:  Is Platt’s open all year long?  

Yes, we are open all year long.  However, we close the first two weeks of January for vacation, in addition to major holidays.  Please call us at (609) 927-8200 if you want to check holiday hours before you come.

Q:  Does Platt’s warrant their products?

A:  Yes.  Our general warranty is for one (1) year for manufacturer defects, free of charge.  This does not cover wearability, cleanability, pilling (see below), fading, or shrinking.  Beyond the first year, we support all manufacturers’ warranties, but there may be charges for labor, transportation, etc.  Furniture that is sold “As Is” on clearance is not covered by any warranty.

Q:  Is pilling a defect of fabric?

A:  Pilling occurs when excess fiber rolls up into a little ball on the surface of fabric, usually caused by friction where your body comes into contact with seats, backs, and arms of upholstered furniture, just as it occurs on sweaters or shirts.  Pilling is not considered a defect by manufacturers and is not warranted.  If you see pills on your new furniture, don’t panic!  The fabric is not disintegrating.  A sweater shaver is the easiest and most effective solution to this nuisance.  We’ve used many sweater shavers over the years and our current best recommendation is the Evercare Fabric Shaver.  The fabric will be pill-free and look almost new after using this shaver.  Depending on how quickly you shave the fabric once pilling begins, you may have to shave the fabric a second time.  Once the excess fiber has been fully released from the fabric, this problem should not recur.  In our many years of experience, it is not possible to know beforehand which fabrics will pill and which will not.